Jason Unger

Vonage's iPhone App is Pointless, Thanks Google/Apple/AT&T

Posted by junger - 10/21/09 at 07:10:21 am

Even before we got our first iPhone (Debbie's 2G), I've been talking about the major impact an app like Vonage could have on the device.

Think about it. For us Vonage users, with a mobile app, we could:

• automatically forward our landline to our cells while on the road
• get access to all of our digital voicemails and transcriptions
• see our latest inbound and outbound calls
• even make calls on our cellphone through our landline number

It'd be an amazing app. But it's not even close to the one we got. Yes, I know you can do most of these things by visiting their website, but it's slow, not mobile-friendly, and does more than an app needs to.

Instead, Vonage puts out a Skype-like mobile calling app, targeted at non-Vonage users who want to be able to make calls over WiFi (and now 3G). So you have to buy minutes to make calls. And can't do anything whatsoever related to your landline account.

It's totally pointless. Why would Vonage ignore their current users by making an app that doesn't do anything useful for them at all?

Well, there may be a legitimate excuse. But it's a total cop-out. And I doubt it's the actual reason they used to justify making this pointless app.

The ideal Vonage app sounds a lot like Google Voice. You know, the app that currently has Apple/AT&T/Google under scrutiny from the FCC. Being able to have "one number to manage them all" is great for users … not so much for telecom providers. Especially if it's not their number.

Considering they've never been an especially cash-steady company, Vonage doesn't have the ability to get caught up in a legal mess. But it's a dumb argument, since all of the app features are currently available — just in an annoying, non-usable fashion.

I don't know who to blame for this, so in a spirit of fairness, not only will Vonage take blame for being wimps, Google, Apple and AT&T also need to be called out for causing this situation.

We Got An iPhone: w00t

Posted by junger - 03/26/08 at 10:03:23 am

I've been wanting to post about this for awhile, but now I actually can: Debbie got an iPhone for her birthday on Tuesday.

Last week when I was in Boston, AT&T starting selling refurb 8GB iPhones online … for $249.

Her cellphone contract with Sprint is up, but we had pretty much decided to wait until the 3G version came out (in June, so says Kevin Rose). But at $350 less than when it first came out … it was a no-brainer.

So now, she has an iPhone. It's sweet, obviously.

As she was playing around with it, she commented on how the novelty of it won't wear off. She's absolutely right, but it's not the novelty … it's the practicality. We always find ourselves wanting to find directions or stores or a piece of info when we're on the road; now, we can.

The Wii is a novel gadget — fun to play, but gets old after awhile. Using the iPhone won't. (Plus, she can check facebook from anywhere.)

We're heading out to California for a week-long vacation in May, and having fingertip access to the Internet while on the road is going to be huge. That alone is worth the investment.

Since it looks like AT&T is no longer selling the units online, I'd say it was a pretty sweet deal. If we decide to upgrade her to 3G in the future, we'll figure it out then … but I'm just trying to find a way to get out of my Sprint contract (one year left … anyone?) without paying up the wazoo.

PS – with the new SDK, it would be HUGE to have a Vonage app for the iPhone. That way we could make calls using our home number on the iPhone — it wouldn't waste minutes and be a great option if AT&T service is as bad as Sprint's in our place (we don't get any Sprint reception). VoIP is coming — Vonage, please get in on it.

Should I Buy an iPhone? Vote Now

Posted by junger - 11/13/07 at 12:11:11 pm

Right after we moved into our new place, we discovered a HUGE problem.

Our Sprint cellphones don't work inside.

The walls are so thick that we literally have no signal inside, except a faint signal by the windows. However, outside, we have at least 3 bars of service.

As you can imagine, this is a problem.

Since it took us a few days to get Comcast installed (a whole separate story), we were completely disconnected … except out on the porch. (We use Vonage for our landline.)

It's brought me to this question: should I get rid of Sprint and get an iPhone?

I'm a fan of the iPhone — it's a sweet device — but have held off because of the AT&T lockdown and because I'm in a service contract with Sprint.

But if AT&T works inside — T-Mobile gets three bars, while Verizon's signal is weak — it might be a great choice.

Here are the pros and cons, as I see them.

Pros:
- The iPhone is awesome. I would love to get one, even if I wasn't having signal problems with Sprint.
- Make calls over Skype using iPhone WiFi.
- Potentially have service inside. Don't have to sit out on the porch to make calls.

Cons:
- Have to break Sprint contract and buy new phone.
- Stuck with AT&T's inferior network.
- May or may not grab a signal inside.
- Can't make regular calls over WiFi (see Skype above).
- Price jump in service — from $38/month to $120/month

For what it's worth, I currently own the Samsung m610.

So, should I switch to an iPhone? Leave a comment and let me know what you think.