3 Things You Can Learn From Salespeople

Posted by junger - 12/10/08 at 09:12:58 am

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You're either in sales or you're not.

There's no getting around that — some people are born to sell; some aren't.

I fall in the second camp. Selling, to me, has always brought forth conflicted emotions — obviously, it's about making money, but it's also about filling a need.

As I've transitioned from doing more of the day-to-day content production to meeting, planning and executing on bigger Web projects, I've had to pick up a few sales best practices.

Here's what you can learn from the salespeople you work with.

Act Social, Even if You Aren't

You need to be social to survive in sales. If you're an introvert, look for another line of work.

The easiest way to get someone to buy something from you is to be social with them. When was the last time you opened up your wallet for a significant purchase from a complete stranger?

Even if you're not friends with potential customers, you have to know them. Never eat alone. Network all the time. Go to local events and meetups.

If you don't know your customer, you can't sell to them.

It's All About the Customer

If your customer needs a hammer, you can't sell them a screwdriver.

When you can identify their needs, you can develop an offer that solves their problems. Sometimes, you're not going to have exactly what they need. That's just life.

A good salesperson can determine what the customer wants and package a solution that works. When that works, it opens up a lot of doors for you. The customer know trusts you to offer products that solve his goals.

After the initial sale, you have the opportunity to come back and sell them more. This is where you develop repeat business and can make the sale on higher margin products.

You Need to Believe in the Product

You cannot sell a product you don't believe in. If it doesn't work the way it should or doesn't fit what the customer is looking for, it's not the right product.

The reason passionistas are so important to sales efforts is that the truly believe in the product and let everyone know about it.

If you aren't excited about your product, how is the customer going to be?

Why This Matters To You

If you're not in sales, you might not care what they're doing. But you should.

At a certain level, salespeople are your product evangelists. They're out there shouting the praises of you and what you do. Yeah, they're getting a commission on it, but they're working to expand your presence and notoriety.

When you're developing a product, you need to understand what your salespeople need in order to do their jobs. Think of them as your customers — you have to convince them that it's worth their time to promote your product.

While not every salesperson is going to be an evangelist for you, the good ones are. They're excited, they believe in what you're doing, and they want to help you do it.

December 10, 2008 | In Work | No Comments

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Jason Unger